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Returns & Exchanges
Due to the delicate nature of formal wear and our made-to-order process, we have a specific return policy to ensure the quality of our garments.
1
Initiate Request
Visit our online returns portal within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
2
Pack Securely
Place the unworn, unwashed dress with all original tags attached back into its original protective packaging.
3
Affix Label
Print and attach the prepaid shipping label provided via email and drop the package at any authorized carrier location.
4
Quality Inspection
Once received, our team will inspect the garment. Approved returns will be refunded to the original payment method within 10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing